Refund Policy
Effective Date: 05/01/2025

At GACS – Gate Access & Camera Systems, we strive to ensure customer satisfaction with every service and product we provide. Please read our refund policy carefully before making a purchase or scheduling service.

Service Deposits and Cancellations

• Deposits made to schedule service or secure equipment are non-refundable once materials have been ordered or work has begun.

• Cancellations made at least 48 hours prior to a scheduled service may be eligible for a partial refund, minus any administrative or restocking fees.

• Cancellations made less than 48 hours in advance are not eligible for a refund.

Products and Equipment

• All equipment sales are final once installed.

• If equipment is defective or fails under warranty conditions, it may be replaced or repaired in accordance with our Limited Warranty Policy.

• Returns on unused, unopened equipment may be accepted within 14 days of delivery, subject to a 20% restocking fee.

Service Satisfaction

• If you are unsatisfied with the quality of work, please notify us within 7 days of service completion.

• GACS will make reasonable efforts to correct any issues. Refunds for service labor will only be issued if GACS is unable to resolve the issue after a documented service follow-up.

Non-Refundable Items

• Custom-ordered equipment

• Labor already performed

• Permits, inspections, or third-party service fees

How to Request a Refund

To request a refund, please contact us at:

GACS – Gate Access & Camera Systems
Email: billing@gacs.pro
Phone: 813-355-5004
Include your invoice number, service date, and a description of the issue.

Refund Processing

• Approved refunds will be processed to the original payment method within 5–10 business days.

• You will receive an email confirmation once the refund is issued.

GACS reserves the right to update this policy at any time.